CIGARETTES

Shipping Policy

Unless specified or selected otherwise, we ship orders via Registered Airmail, and a signature is required upon delivery.

Orders containing multiple items will be shipped in separate small parcels which may arrive at different times. This is done in order to guarantee tax-free prices and to comply with international post requirements. Delivery time varies from one order to another due to several reasons including shipping address, time of year (religious and/or national holidays), items ordered and quantity

Please note that we do not ship orders on weekends. If you place an order after 4:00 PM Eastern Standard Time on Fridays, your order will be dispatched the following Monday.

The information provided on the parcel will be your address, our address and a description of the parcel's contents as required by the postal authorities.

Track your Order Status Online:

You may track your order status by clicking here.
(Log in with your e-mail address and the password you received in our order confirmation email).

Refund Policy:

Refunds will be issued to customers who did not receive their order, and who choose to get a full refund instead of a reshipment. If for any reason your package did not arrive, we will issue you a refund OR reship your order free of charge.

In the unlikely event you are requested to pay duty tax upon delivery, you may choose either to:

  • Pay the duty tax and collect the parcel or:
  • Reject the parcel and return to sender

Upon receipt of the returned package, we will credit you the full value of the package.
Click here and we will take care of your request promptly.